These are ACTUAL Call Centre Calls

[Derekftm]

Customer: "I've been ringing 0700 2300 for two days and can't get
through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking
about".
Caller: "On page 1, section 5, of the user guide it clearly States
that I need to unplug the fax machine from the AC wall socket and telephone
Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I Am
travelling in Australia?"
Operator: " Doesn't the product give you a clue?"
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Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel
to the other side of the car?"
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland".
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On another occasion, a man making heavy breathing sounds from a phone
box told a worried operator: "I haven't got a pen, so I'm steaming up
the window to write the number on".
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Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up
Until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
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Tech Support: "OK. In the bottom left hand side of the screen, Can you
see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just Realised
that I need it. If I turn my system clock back two weeks will I have
my file back again?".
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There's always one. This has got to be one of the funniest things in a
long time. I think this guy should have been promoted, not fired. This
is a true story from the Word Perfect Helpline, which was transcribed
from a recording monitoring the customer care department. Needless to
say the Help Desk employee was fired; however, he/she is currently suing
the Word Perfect organization for "Termination without Cause". Actual
dialogue of a former WordPerfect Customer Support employee. (Now I
know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words
went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where
the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's
plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there
were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and
find
the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into
the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way
over??"
Caller: "Oh, it's not because I don't have the right angle it's because
it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is
coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power............ A power failure? Aha, Okay, we've got it
licked now. Do you still have the boxes and manuals and packing stuff
your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just
like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too f*%king stupid to own a computer!!!!!"

[Jim_in_France]

I think they should get their job back! They gave some good advice.

Theres still hope for me!

[Pooter]

when will people who work in call centres actually realise that they have FAILED in life

The ones who work in India are big successes apparently.

[memor]

Its just that when you phone their accentis so strong it very difficult to understand them.

[sherri]

when will people who work in call centres actually realise that they have FAILED in life

I often wonder how you can 'fail' in life. Who is doing the scoring?

[baldy.smith]

Memor - I think they have more trouble understanding us than we do them. Let's face it; a lot of English people cannot understand us Geordies let alone someone in India.

[memor]

Its all a case of getting used to how people sound.

Have you listened to Radio4..Apart for a comedian Ross Noble. There are NO Jordie broadcasters.

[MC_Trilo_G]

I agree with Sherri whole-heartedly there... I'm sure many call centre operators live very HAPPY lives. That's what I'd score somebody's life on, not the amount they earn.

[Samara]

Out of all the people I've met personally who work in call centres, they all seem to be lacking somewhat.

Ain't that the truth!